Back-Orders:
We stock hundreds of different models, and every effort will be made to ship your order complete, however some items will inevitably be temporarily out of stock, and will be placed on back-order (unless you specify "no back-orders"). There are also some items only available to special order from our various suppliers. Back-orders and special orders may take from a few days to several weeks, depending on shipping schedules etc. If an item is no longer available, a refund or Credit Voucher will be issued for the value of such item. We will be happy to advise the availability of your selection prior to submitting your order, and confirmation when your order is dispatched, if you so request.

We are able to offer a service to help find special models if still available. A deposit is required with any order for a special model. Upon arrival at our store, client will be advised that the item is available and ready for dispatch on receipt of payment in full. If payment is not received within 30 days, special ordered items will be offered for sale to other customers. Any deposits paid will be forfeited. Special ordered items cannot be cancelled or returned except due to faulty materials or workmanship.

Payment: 
All orders must be pre-paid. We will accept payment by credit card (Mastercard or Visa), cheque, money order, internet banking or direct bank deposit (call us for details). Cash On Delivery (COD) service is also available in some circumstances. (No COD to addresses outside Australia ).

Shipping & Insurance:
Goods are supplied on an ex-warehouse basis. Whilst we take every care to pack and dispatch your order to ensure safe and timely arrival at its destination, we take no responsibility for loss or damage once the consignment leaves our warehouse. Most orders are shipped by Australia Post. Large orders may be shipped by truck. Optional "Goods In Transit" insurance is available if requested at time of order. Shipping and Insurance costs are additional to order. Orders paid by credit card will have these charges added at the time the order is processed. If paying by other means, please contact us first for these costs so that you can include them in your payment.

Prices:
Prices quoted are in Australian Dollars (A$) and include applicable rate of Goods and Services Tax (GST). [GST is not charged on goods delivered outside Australia or its' Territories. Foreign customers, please contact us for special GST exempt prices.]
Prices are subject to change without notice, due to variations in exchange rate, duty, suppliers prices etc. Prices ruling at time of delivery will apply.
Any applicable duties and taxes payable when goods are imported into an overseas country are the responsibility of the purchaser.

Warranty:
All goods are warranted to be free from defects in materials and workmanship as supplied, for 30 days from delivery date. Whilst statutory obligations apply, in no event will we be liable for consequential damages, or for any other expenses which may arise in conjunction with the goods or advice supplied by us. Our liability is limited to, and shall not exceed, the value equivalent to the purchase price paid.
Defective items will be repaired or replaced at our discretion. (Goods must be returned freight pre-paid. We will pay shipping on replacement item.) Under no circumstances will replacement goods be provided until defective goods are returned to us for inspection. Original invoice must accompany goods.

Returns:
If you are not satisfied with any item, it may be returned in unused, re-sellable condition (in original packaging) within 30 days from invoice date for a refund (less cost of shipping, insurance and packing as applicable). Returns over 30 days, and up to 90 days may be accepted, but will be subject to a 20% restocking charge. No returns accepted without original invoice.
All returns must have prior authorization from us. Purchaser is responsible for return freight. COD returns will not be accepted.

Privacy:
We have the greatest respect for your privacy. All details provided by you will be used only for the purposes of processing your order, and will not be disclosed to a third party. All payment details are processed through our secure web site for your protection utilising a Secure Socket Layer (SSL) with a minimum of 128-bit encryption.

Problems?
Our aim is to have satisfied customers by offering the optimum combination of quality value for money products, and the highest standards of service. If you have a problem with us, we want to know about it. Please phone, fax, email or call on us to discuss anything which causes you concern with our products or service. Communication is the key to resolving any perceived difficulties. We value our customers and take our responsibilities seriously.

No Problems!
We like to hear from you anytime. We welcome stories of your collections and models supplied by us and we like to see photos too. Let others know what a great service we provide, with a large selection of rural industry models that will satisfy their every desire.

Thank you for choosing Collector Models as your preferred supplier.

 Collector Models, a division of CAC Australia Pty. Ltd. (ABN 89 234 229 663). P.O. Box 1784, Ballarat, Victoria, 3354, Australia (710 Wilson St. Ballarat Victoria Australia) Phone: (03) 5332 1618, Fax: (03) 5332 3839, email: grigg@ncable.net.au