We are confident that 99% of the active items listed on our website will be in stock at time of order, and every effort will be made to ship your order complete, however there may be some items that will be temporarily out of stock, and will be placed on back-order (unless you specify "no back-orders"). There are also some items only available to special order from our various suppliers. Back-orders and special orders may take from a few days to several weeks, depending on shipping schedules etc. If an item is no longer available, a refund or Credit Voucher will be issued for the value of such item. We will be happy to advise the availability of your selection prior to submitting your order, and confirmation when your order is dispatched, if you so request.
We are able to offer a service to help find special models if still available. A deposit is required with any order for a special model. Upon arrival at our store, client will be advised that the item is available and ready for dispatch on receipt of payment in full. If payment is not received within 30 days, special ordered items will be offered for sale to other customers. Any deposits paid will be forfeited. Special ordered items cannot be cancelled or returned except due to faulty materials or workmanship.