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Ordering

Ordering process is simple: Click ADD TO CART for each item you require. Your shopping cart will show at the top right hand corner of the screen with the products you are ordering. If you want more than one of any item, change the amount in the Qty box of the shopping cart list.

When you have finished ordering, click the Checkout button at the bottom of you shopping cart list. Complete all details on the order. If you have any special instructions, type them in the Message Box on your Order Form, then click SUBMIT ORDER. Caution: Do not use the back, refresh or stop buttons of your web browser if you have placed items in the shopping cart as this may duplicate items in the cart.

If you wish to delete items and start again, click Empty Your Cart button at the bottom of the Shopping Cart list.

You can select either “On-Line Order” (which is the most efficient method) and pay by credit or debit card, whereby your order will be safely processed through our secure on-line ordering facility generally within 24 hours; or we can also accept orders by Telephone (03) 5332 1618, Fax. (03) 5332 3839, or Mail P.O. Box 1784, Ballarat Victoria, 3354, Australia. You are also welcome to collect your orders at our warehouse, (710 Wilson St, Ballarat) but please phone ahead to arrange a mutually acceptable time.

When you place an order for the first time we need you to tell us your Name, Address, telephone number(s) and email address. It is also necessary to enter a password that suits you as your specific account reference.

You will only need to enter your full details the first time you place an order, then next time you place an order, enter the email address and password you provided in your initial set up, and your address details will automatically fill in on your order form.

Your email address and password is the key to efficient order processing.  

Please note that if you change your email address, you will need to sign in as a "new" customer when you make your next order, (or email us leigh@collectormodels.com.au with your new email address so that we can update your account accordingly).